// COLD CALL · MIDWEST MANUFACTURING · SKEPTICAL OPERATIONS MANAGER
Press start, then say “ring ring” to place the call.
Idle
// Debrief · Cold call · Skeptical operations manager
Needs work
Score 62 / 100 · 5 of 8 checks
// Rubric · binary checks
What the call did and didn't do
- FAIL
Ended the rebuttal with a question.
Three of four objections ended on a statement. After you handle it, hand the turn back — a question keeps you in the conversation instead of waiting to be dismissed.
- FAIL
Named a specific operational cost before asking for time.
You asked for the meeting at 0:48 with nothing concrete on the table. Name the cost you heard them describe, then ask.
- FAIL
Held the silence after the price question.
You filled a 1.2s pause with a discount you weren't asked for. Let them speak next.
- PASS
Stated the reason for the call in the first 15 seconds.
Clear at 0:09.
- PASS
Used the prospect's own words back to them.
Picked up "changeover time" and reused it twice.
- PASS
Asked a qualifying question before pitching.
Asked about shift structure at 0:22.
- PASS
Kept turns under 25 seconds.
Longest turn 19s.
- PASS
Confirmed the next step out loud.
Restated day and time at close.
// What to work on next
Two things: end every rebuttal with a question, and put a specific cost on the table before you ask for time. Everything else on this call held.
// Trainee · Cold call track
Welcome back, Marcus
// Your focus areas
Three things you keep missing
Ending rebuttals with a question
You handle the objection, then stop. The turn goes back to them with nothing to answer.
Naming a cost before asking for time
The ask lands before there's anything concrete for them to weigh it against.
Holding silence after price
You fill the pause. Twice it turned into a discount nobody asked for.
// Your strengths
Consistent across the last ten runs
You state the reason for the call inside the first fifteen seconds, every time.
You qualify before you pitch. The shift-structure question has become automatic.
Your turns stay short. No monologues on any recorded call.
// Recent sessions
Last six runs
// Today
Tonight: ending rebuttals with a question. Failed in 4 of your last 6 runs.